Billing

Billing and plan management live in your Amical account in the browser. The desktop app links into the right page; the subscription itself is edited in the web portal, not inside the desktop app.

Where to find it

• From the desktop app — sign in, then in the sidebar under your account, click Usage & Billing. Amical opens your account in the browser at the plan page.
• In a browser — go to app.amical.ai and sign in; the Billing tab is in the sidebar under your organization.

Plan details are visible to organization owners and admins. Members see usage but can't switch plans or manage payment.

What's on the plan page

The page is laid out in three bands:

1. Current plan — the plan name, subscription state (active / trialing / past due / canceled), the biller (Dodo for self-serve, custom for Enterprise), and a Manage billing button when applicable. A Contact us link goes to support.
2. Usage metrics — three cards: Words used, Team seats, and Refresh cadence.
3. Available plans — Free, Premium, and Enterprise cards side-by-side with a Monthly / Yearly toggle that changes pricing and CTAs.

Underneath, there's a per-plan Inclusions breakdown and a Usage detail panel with the current billing-period dates.

Plans

Free is always available; you don't lose anything if you let Premium lapse, you just go back to Free's cloud word cap.

How cloud words work

The Words used metric counts words transcribed by the Amical Cloud speech model. Local dictation (a Whisper model you've downloaded) is unlimited and free on every plan and never counts.

Quota has three properties worth knowing:

• Limit — the plan's monthly word allowance. Free is capped; Premium is unlimited; Enterprise is unlimited.
• Refresh — monthly on most plans, daily for some Enterprise contracts, never on a few legacy plans. Whatever your plan says, the Current period starts/ends dates on the Usage panel are authoritative.
• Scope — per-user (each member has their own quota) or organization (the whole org shares one pool, "pooling"). Premium ships per-user; Enterprise can be either. The Usage panel labels this as "Per-user quota" or "Shared across organization".

When you hit the cloud word limit on Free, cloud transcription stops until the next refresh. Local dictation keeps working — Amical doesn't lock the app, just the cloud speech path.

Seats

Team seats counts active members against your plan's seat limit. Pending invitations also count, so the seat is reserved until the invite is accepted, expired, or cancelled.

When you try to invite past the limit, the invite fails with a "no seats available" error. Free up a seat (cancel a pending invite, remove a member) or upgrade.

See Team for how membership and roles work.

Switching plans

Each plan card has a button:

• Free → Premium opens a checkout flow with your chosen billing interval (monthly or yearly). Yearly billing is discounted vs. monthly.
• Premium → Premium yearly (or vice versa) also goes through checkout; the proration is handled by the biller.
• Premium → Enterprise opens a contact path — Enterprise pricing is bespoke.
• Downgrade or cancel is handled inside the billing portal — see below.

Upgrades take effect immediately. Downgrades and cancellations take effect at the end of the current billing period; until then you keep the higher tier.

Manage billing (invoices, payment method, cancellation)

The Manage billing button on the plan page opens the Dodo billing portal in a new tab. That's where you:

• Update your payment method
• View and download invoices
• Change your billing email
• Cancel your subscription

A failed payment puts the subscription into a past_due state. The biller automatically retries; if it can't recover, the subscription is canceled and you drop to Free at the end of the grace period. Update your card in the billing portal to recover.

The Manage billing button only appears when your subscription is on Dodo (the default biller for self-serve plans). Enterprise customers on a custom contract should email support to make billing changes.

Enterprise

Enterprise covers everything in Premium plus:

• Dedicated hosting and custom models for low-latency, high-throughput use
• Ultra-low latency routing for real-time dictation
• SSO / SAML for centralised identity
• Centralized billing — one bill across all members, no per-seat purchase
• Bulk-pricing discounts for larger seat counts
• Dedicated support with response-time commitments

Pricing is custom. Click through the Enterprise card on the plan page or email support@amical.ai to start the conversation. The plan-page header also has a Contact us link that goes to the same address.

Notes

• Plan data is fetched live from the Amical auth backend; if the page says "Plan unavailable", you're either not signed in or you're a member (not an owner/admin) on a plan that hides details. Check with your owner.
• Yearly billing renews once a year on your subscription anniversary; monthly renews each month on the same date.
• The Refresh label on the Usage card tells you when your cloud word quota resets — it's separate from the billing renewal date.
• Cancelling doesn't delete your data. Notes, vocabulary, and local transcriptions stay on your machine; sign-in and cloud features just stop.